FAQ
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more.
Shipping & Delivery
Shipping & Delivery
Shipping & Delivery
How long does shipping take?
Our preorder model ensures high-quality and conscious production. Delivery can take up to 90 days after ordering. We’ll keep you updated at every stage of the journey.
How long does shipping take?
Our preorder model ensures high-quality and conscious production. Delivery can take up to 90 days after ordering. We’ll keep you updated at every stage of the journey.
How long does shipping take?
Our preorder model ensures high-quality and conscious production. Delivery can take up to 90 days after ordering. We’ll keep you updated at every stage of the journey.
Do you ship internationally?
Yes, we ship to selected countries. Additional customs fees or duties may apply depending on your location.
Do you ship internationally?
Yes, we ship to selected countries. Additional customs fees or duties may apply depending on your location.
Do you ship internationally?
We ship to selected European countries. Additional customs fees or duties may apply depending on your location.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email to monitor its progress.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email to monitor its progress.
How can I track my order?
As soon as your order ships, you’ll receive an email with a tracking link. You’ll be able to follow your package all the way to your doorstep.
What should I do if my order arrives damaged?
Please contact our support team immediately with photos of the damage. We’ll arrange a replacement or refund.
What should I do if my order arrives damaged?
Please contact our support team immediately with photos of the damage. We’ll arrange a replacement or refund.
What should I do if my order arrives damaged?
Please contact us within 7 days of receiving your order at support@hideus.studio with photos and your order number. We’ll make it right.
Are there any shipping fees?
Shipping fees vary by location and order size. The exact cost will be calculated at checkout.
Are there any shipping fees?
Shipping fees vary by location and order size. The exact cost will be calculated at checkout.
Are there any shipping fees?
Shipping costs are calculated at checkout based on your location and order size. For special drops or promotional events, free shipping may apply.
Returns & Exchanges
Returns & Exchanges
Returns & Exchanges
What is your return policy?
You can return items in their original condition within 14 days after delivery for a refund or exchange.
What is your return policy?
You can return items in their original condition within 14 days after delivery for a refund or exchange.
What is your return policy?
You can return items in their original condition within 14 days after delivery for a refund or exchange.
How do I initiate a return or exchange?
Use your Customer Account or contact our support team with your order details, and we’ll guide you through the process.
How do I initiate a return or exchange?
Use your Customer Account or contact our support team with your order details, and we’ll guide you through the process.
How do I initiate a return or exchange?
Use your Customer Account or contact our support team with your order details, and we’ll guide you through the process.
Are there any fees for returning items?
When returning items for a refund or exchange under our 14-day policy, the customer is responsible for the return shipping costs.
Are there any fees for returning items?
When returning items for a refund or exchange under our 14-day policy, the customer is responsible for the return shipping costs.
Are there any fees for returning items?
When returning items for a refund or exchange under our 14-day policy, the customer is responsible for the return shipping costs.
Can I return custom or made-to-order itmes?
Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.
Can I return custom or made-to-order itmes?
Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.
Can I return custom or made-to-order itmes?
Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Orders & Payments
Orders & Payments
Orders & Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Contact us immediately for assistance.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Contact us immediately for assistance.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Contact us immediately for assistance.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our waitlist and/or newsletter to stay updated on special offers.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our waitlist and/or newsletter to stay updated on special offers.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our waitlist and/or newsletter to stay updated on special offers.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
How can I check the status of my order?
Contact us for updates.
How can I check the status of my order?
Contact us for updates.
How can I check the status of my order?
Contact us for updates.